Acceptable Use Policy

This Acceptable Use Policy ("AUP") explains what conduct is allowed on Unify and what isn't — and what happens if you cross a line. It expands on Terms of Service Section 8 (Your conduct) with concrete examples and describes the strike system for contractors and the posting suspension for operators.

The short version: be honest, show up, treat the other side with respect, and don't use the platform to break the law or work around its protections. Almost no one ever gets a strike. The few who do almost always know exactly why.

1. Who this applies to

Every Unify user — contractors, company representatives, Operations Managers, and admins — is subject to this policy. Some rules apply to everyone; others apply only to one side (clearly marked below).

2. Conduct that applies to everyone

These apply regardless of which side of the network you're on:

• Don't misrepresent who you are.Use your real legal name. Upload real, current ID documents. Don't use someone else's photo, identity, license, or credentials.
• Don't harass, threaten, or discriminate. No slurs, threats, sexual harassment, or discrimination based on race, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other protected class. This applies on the platform (messages, ratings, notes) AND on job sites (in-person conduct).
• Don't share accounts.Your account is yours. Don't let anyone else sign in as you. If someone is acting on a company's behalf, they need their own account (use the Operations Manager invite flow for delegated permissions).
• Don't try to bypass the platform. Specifically: don't use Unify to find a worker / operator and then transact off-platform to avoid the service fee. This is the single most common reason serious accounts get terminated. See Terms Section 8 for the contractual basis.
• Don't probe or attack the platform. No security testing without a written agreement with us. No scraping, no scripted account creation, no attempts to bypass rate limits or geofence checks.
• Don't commit fraud.Don't fabricate shifts, falsify hours, claim work you didn't do, or dispute payouts in bad faith.
• Don't break the law.Cannabis labor has specific compliance requirements; you're responsible for following the laws that apply to your role.

3. Contractor-specific rules

• Show up on time.If you accept a shift, you're committing to be there at the scheduled start time, ready to work.
• Don't spoof GPS at check-in or check-out. The geofence (default 200 feet) is how operators trust that you actually showed up. Using a fake-GPS app or checking in from off-site is fraud against the operator and grounds for immediate termination.
• Don't cancel shifts at the last minute. Things happen — emergencies are real, and the platform has a backup-applicant system specifically for this. Repeat last-minute cancellations or no-shows hurt operators and rack up strikes.
• Don't abandon a shift mid-way. If something is wrong and you need to leave, contact the scheduler or operator BEFORE walking off. Walking off without notice is grounds for a strike.
• Follow the operator's safety + facility rules. If the operator requires hairnets, gloves, specific clothing, or compliance training before a shift, follow it. Failure to comply with on-site safety rules can count as misconduct.
• Be accurate in ratings.Rate operators honestly based on your actual experience on the shift. Don't coordinate with other contractors to inflate or deflate a company's reputation.

4. Operator-specific rules

• Post real shifts.Don't post jobs you don't actually need filled. Don't post the same shift as a fake to test the system or harvest contractor profiles.
• Be accurate about the work. The job description, location, expected duration, and rate all need to match what the contractor will encounter on-site. Bait-and-switch (contractor shows up expecting trimming, gets handed cultivation labor at a lower pay rate) is grounds for posting suspension.
• Carry workers' compensation insurance. Per Terms Section 2, you're required to have an active workers' comp policy that covers contractors injured on your site. We verify this at signup; let it lapse and your account is suspended.
• Don't cancel approved-contractor shifts at the last minute.Contractors plan their day around accepted shifts. Cancelling on someone after they've agreed to work breaks trust. After 5 such cancellations, your posting privileges are automatically suspended for 72 hours (see Section 6 below).
• Sign off on completed shifts promptly.You have 24 hours after a contractor checks out to sign off, rate them, and approve their payout. Repeatedly missing the window forces admin escalation and slows the contractor's pay.
• Don't use Unify to recruit contractors off-platform.The platform's service fee funds identity verification, dispute support, payment routing, and platform protections. Off-platform side-deals undercut everyone — and they're a fast path to account termination.
• Don't require unlicensed cannabis activity. Every shift you post must be at a state-licensed cannabis facility, supervised by appropriately-licensed personnel, and within the scope of activity your license covers.

5. The strike system (contractors)

We track significant conduct issues with strikes. Strikes are visible to Unify admins and the contractor themselves, not to operators.

There are five categories of conduct that result in a strike:

• No-show— accepted a shift, didn't show up, didn't cancel.
• Job abandonment— checked in, left before the shift ended without authorization, didn't check out.
• Misconduct — on-site behavior reported by the operator (harassment, intoxication, unsafe acts, theft, sabotage, etc.) and confirmed by admin review.
• Excessive cancellations — a pattern of late cancellations after acceptance, judged in context of your overall reliability.
• Admin-issued— a discretionary strike issued by Unify admin for conduct that violates this AUP but doesn't cleanly fit the categories above.

Three active strikes triggers an automatic suspension.Suspended accounts can't apply to shifts. Strikes can be removed by admin appeal (Section 8 below), but removing a strike does not automatically lift an existing suspension — the admin reviews the suspension separately.

Removed strikes remain on your record for audit purposes but count toward neither the active total nor the suspension trigger.

6. Posting suspension (operators)

Operators don't accumulate strikes — instead, we track a cancellation count. Each time you cancel a shift that already has approved contractor(s) on it, the count increments by one.

At 5 such cancellations, your posting privileges are automatically suspended for 72 hours. During the suspension you can't post new shifts. Existing shifts remain visible and contractors already on them can still complete + get paid. After 72 hours the suspension auto-lifts via a scheduled job and the cancellation count resets to zero.

Repeated suspensions or extreme patterns (e.g., 20+ cancellations in a month) can result in admin-issued permanent suspension. Cancellations that happen beforeany contractor has been approved don't count — those are no-cost adjustments.

7. Reporting violations

If you see another user violating this policy — a contractor being harassed by a scheduler, an operator running an unlicensed shift, someone soliciting off-platform work, anything that isn't right — tell us.

Email support@weunify.io with subject "AUP Violation Report" and include:

• The other user's name or email (or the job ID, if you encountered them through a specific shift)
• What happened, in your own words
• Any evidence — screenshots, photos, messages, dates + times

We respond to violation reports within one business day. We don't share the reporter's identity with the reported user unless legally required (e.g., subpoena).

8. Appealing a strike or suspension

If you got a strike or suspension you believe is unfair, appeal it. Email support@weunify.io with subject "Strike Appeal" (or "Suspension Appeal") and include the strike or suspension date and your side of the story.

A Unify admin reviews the appeal within 3 business days and replies with a decision. Possible outcomes:

• Strike removed. The strike is marked inactive; it stops counting toward suspension. If you were suspended only because of that strike, the admin will consider whether to also lift the suspension (separate decision).
• Strike stands. The admin found the strike was issued correctly. You can request escalation once.
• Insufficient information. The admin needs more from you (evidence, context). The appeal stays open until you respond.

Contractors can view their strike history any time at /profile/strikes once logged in.

9. Account termination

We may permanently terminate an account — beyond the automatic suspensions described above — for any of the following:

• A pattern of strikes or violations after suspension is lifted
• Severe single-incident misconduct (violence, theft, fabricated identity, intentional fraud)
• Off-platform recruitment to evade the service fee, once evidence is clear
• Loss of cannabis license (operators) or repeated failure to provide required compliance documents (both sides)
• Court orders, regulatory actions, or legal obligations that require us to terminate
• Bankruptcy, fraud against payment processors, or chargebacks initiated in bad faith

Terminated accounts can't re-sign-up under a different email address. We retain certain records after termination per the retention windows described in the account deletion page.

10. Changes to this policy

We may update this AUP from time to time. We'll change the "Effective" date at the top. For material changes — new strike reasons, threshold changes, new prohibited categories — we'll notify active users by email and in-app at least 14 days before the change takes effect, matching the notice window in Terms of Service Section 15.

11. Contact us

Questions, appeals, or violation reports:

Orqestra LLC
Attn: Trust & Safety
1209 Mountain Road Pl NE
Albuquerque, NM 87110
Email: support@weunify.io