Refund Policy
Effective June 25, 2026
This policy explains how refunds and cancellations work for Unify Pro — the optional paid subscription for contractors using Unify, the cannabis labor network operated by Orqestra LLC. Subscription payments are processed by Paddle, our merchant of record.
Note: this policy does NOT cover per-shift payments between operators and contractors. Those are governed by Terms of Service Section 10 (Disputes between users) and run on a separate payment rail.
1. Free trial
First-time Pro subscribers get a 3-day free trial on the monthly plan. We collect your payment method when you start the trial, but your card is not charged until day 4.
If you cancel any time before the trial ends (in your account settings under Unify Pro), you will not be charged. The annual plan does not include a free trial.
2. Cancellation
You can cancel Unify Pro any time from your account settings. Cancellation takes effect at the end of the current billing cycle — you keep Pro benefits through the paid period, and we won't charge you again after.
Canceling does not automatically issue a refund — by default, you keep access through what you've already paid for. For a refund of the unused portion, see Section 3.
3. Refunds
Monthly subscriptions
We'll refund the most recent monthly charge if you request a refund within 14 days of that charge AND have not used a substantive amount of Pro benefits during that billing cycle (substantive use means applying to jobs via the early-access window, securing a shift through Applicant Boost placement, or filing a priority-queue dispute).
Annual subscriptions
We'll refund the most recent annual charge — pro-rated for the unused months — if you request a refund within 30 days of that charge. After 30 days, annual subscriptions are non-refundable for the current term; you can still cancel auto-renewal at any time.
Wrongful or duplicate charges
If you were charged in error — duplicate charge, charge after cancellation, charge to a card you didn't authorize — contact us within 60 days and we'll refund in full and investigate.
Service disruption
If Unify is unavailable for an extended period due to a problem on our side, we may issue a partial credit or refund covering the affected period at our discretion. Brief or planned maintenance windows don't qualify.
4. How to request a refund
Email support@weunify.io from the address on your Unify account, with:
- The reason for the refund request
- The approximate date of the charge (or your Paddle invoice ID, which appears on your card statement and in any email receipt from Paddle)
We'll respond within 5 business days. Approved refunds are processed by Paddle and typically appear on your statement within 5–10 business days, depending on your card issuer.
5. Chargebacks
We'd much rather work directly with you than have a chargeback dispute eat up everyone's time and money. If you're unhappy with a charge, please email us first. Filing a chargeback without first contacting us may result in account suspension under our Terms of Service while the dispute is investigated.
6. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Effective" date at the top and, for material changes, notify active subscribers by email at least 14 days before the change takes effect.
7. Contact us
Orqestra LLC
Attn: Billing
1209 Mountain Road Pl NE
Albuquerque, NM 87110
Email: support@weunify.io