Refund Policy

This policy explains how refunds work for contractor-side charges on Unify, the workforce platform operated by Orqestra LLC. There is exactly one such charge: the one-time background check fee (Section 1). Unify has no subscription and no monthly fees for contractors.

Note: this policy does NOT cover per-shift payments between operators and contractors. Those are governed by Terms of Service Section 10 (Disputes between users) and run on a separate payment rail.

1. Background check fee

Contractors pay a one-time $40 background check fee plus a $5 processing fee charged by our payment processor, Greencard ($45 total), before their background check runs. It is a one-time charge; it never recurs.

• Before your check is submitted:if you paid but your background check has not yet been initiated with our screening partner, email us and we'll refund the $45 in full.
• After your check is submitted:the fee is non-refundable, because the screening cost has been incurred — regardless of the check's outcome. A result that disqualifies you from working on Unify does not entitle you to a refund.
• If we close or decline your account before the check runs:we'll refund the $45 in full.
• Promotional / comped onboarding: if your fee was covered by Unify as part of a promotion, there is no charge to refund.

2. Wrongful or duplicate charges

If you were charged in error — a duplicate charge, or a charge to a card you didn't authorize — contact us within 60 days and we'll refund in full and investigate.

3. Service disruption

If Unify is unavailable for an extended period due to a problem on our side, we may issue a partial credit or refund at our discretion. Brief or planned maintenance windows don't qualify.

4. How to request a refund

Email support@weunify.io from the address on your Unify account, with:

• The reason for the refund request
• The approximate date of the charge

We'll respond within 5 business days. Approved refunds are processed by the original payment processor and typically appear on your statement within 5–10 business days, depending on your card issuer or bank.

5. Chargebacks

We'd much rather work directly with you than have a chargeback dispute eat up everyone's time and money. If you're unhappy with a charge, please email us first. Filing a chargeback without first contacting us may result in account suspension under our Terms of Service while the dispute is investigated.

6. Changes to this policy

We may update this policy from time to time. When we do, we'll change the "Effective" date at the top and, for material changes, notify affected users by email at least 14 days before the change takes effect.

7. Contact us

Orqestra LLC
Attn: Billing
1209 Mountain Road Pl NE
Albuquerque, NM 87110
Email: support@weunify.io